FAQ
Payments & Safety
What payment methods does Ava Toronto accept?
Ava Toronto accepts credit cards such as Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal for secure transactions.
Is it safe to enter my payment information on Ava Toronto's website?
Yes, it is safe to shop on Ava Toronto's website. We use standard encryption technology to protect your payment information during the checkout process.
How does Ava Toronto ensure the security of my personal information?
At Ava Toronto, we prioritize the privacy and security of our customers' personal information. We use advanced security measures, including SSL encryption, firewalls, and regular security audits, to prevent unauthorized access to your information.
Shipping & Delivery
Are there any shipping costs for my order?
No, we cover the shipping costs for every order. All our products are delivered 100% free to your home, with no minimum order quantity required.
What is the processing time for orders?
Once an order is placed, we require 1 - 3 business days to process it. This includes packing your order and conducting quality checks to ensure the items match the size and are free from defects. Please note that if you place an order on Friday evening or during the weekend, processing may take slightly longer.
How long does shipping take?
After processing, your order will be shipped. On average, delivery takes between 6 and 10 days. While we strive to ensure timely delivery, please understand that delivery times may vary depending on your location and other factors beyond our control.
What should I do if I have questions or concerns about my order?
We aim to make the ordering and delivery process as seamless as possible for our customers. However, if you have any questions or concerns, please don't hesitate to reach out to our customer service team. We're here to assist you with any inquiries you may have.
Returns & Refunds
What is the return policy?
If you are not satisfied with the items you've ordered, you have the option to return them within 30 days of receipt. However, please note that certain conditions must be met for returns to be accepted.
What are the conditions for returning an item?
- The order must contain all matching parts and components, and the packaging must be in the same condition as the product.
- Normal handling of the product is expected; breakage due to careless handling is not eligible for return.
- Hygiene products such as bikinis, lingerie, underwear, and socks cannot be returned.
- Defective products must be reported immediately upon receipt, accompanied by photographic evidence.
- The customer is responsible for the cost of return shipping.
How do I initiate a return?
To start the returns procedure, send an email to info@Ava-Toronto.com with the following details:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- First name and last name of the customer
- Customer's address
We will then provide you with the return address. Please do not send the return to the sender; we will give you the correct address.
Can I cancel my order within a certain timeframe?
Yes, all packages can be canceled within 24 hours without providing any reason. Please contact customer service at info@Ava-Toronto.com or respond to your order confirmation to initiate the cancellation process.
Clothing Sizes
Do you have a Size Chart?
Yes, we provide a detailed Size Chart for all our garments. Our Size Chart is conveniently located on each product page. Simply click on 'Size Chart' to access detailed measurements for both the product and body measurements.
How does the size chart work?
We provide a detailed size chart on each garment's page, displaying the actual measurements of the item. You can measure your own body (such as bust, waist, or hips) and compare it to our size chart to find the best fit. Another helpful method is to measure your clothing and match those measurements with the size chart. This is a recommended approach.
Still unsure or need further assistance? Reach out to us at info@Ava-Toronto.com. Our team is available 7 days a week to assist you!
Can you assist with selecting a size?
Yes, we can. After you viewed our size chart, and you are still unsure or need further assistance? Reach out to us at info@Ava-Toronto.com.
Our team is available Mon-Sat 9am-6pm to assist you
Please note that as our styles originate from various unique designers, the fit may vary. You might need different sizes for different garments due to variations in cut and composition, affecting how each piece fits. The 'Details' section on each product page outlines stretch and important fit details.