Return & Refund Policy

NOTE: WE DO NOT OFFER FREE RETURNS, THERE IS A CHARGE FOR THAT.

30-Day Easy Free Returns

At Livia Monet, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy and hassle-free return process—completely free!

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Free Returns: Return shipping is on us, so you won’t pay a cent for sending it back.

How to Return an Item

  1. Contact Us: Email our team at info@livia-monet.com with your order number and reason for the return.
  2. Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  4. Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
  5. Ship the Return: Send the return package to the address provided in the return instructions. We recommend using a trackable shipping method to ensure your return arrives safely.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Who Pays for Return Shipping?
We cover the return shipping costs if the return is due to an error on our part (e.g., incorrect item delivered, damaged or defective product).

You are responsible for return shipping costs for all other returns (e.g., size exchange, change of mind).

ExchangesWant to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable ItemsFor hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Customer Service
If you have any questions or comments about our return and refund policies, please feel free to contact us at info@livia-monet.com.