Shipping Policy
At Livia Monet, we are committed to providing an exceptional shopping experience for our customers in Australia and New Zealand, including clear and straightforward shipping policies. We are pleased to offer free shipping on all orders within Australia and New Zealand.
Shipping Locations
This shipping policy applies to orders shipped within Australia and New Zealand.
Delivery Times
Below are the estimated delivery times for all packages:
- Order Cutoff Time: 9:00 PM (AEST) Australian Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order Handling Time: 1 to 2 business days (Monday to Saturday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit Time: 5 to 7 business days (Monday to Saturday).
- Estimated Delivery Time: 6 to 9 business days.
Carrier Services
We partner with the following reliable carriers for deliveries within Australia and New Zealand:
- Australia Post
- Toll Group
- DHL
Shipping Costs
Free Shipping: All orders within Australia and New Zealand qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.
For More Information:
- Email: info@livia-monet.com
- Address: Steenovenweg 5, 5708HN, Helmond, Noord-Brabant, Netherlands
- Phone: +31633106091
- Contact Form: Contact
- FAQ: Frequently Asked Questions
Customer Support
Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM.
Response Time: Customer service responds within 24 hours on business days.